FAQ

Customer Center

1588-4264

09:00~18:00 / MONDAY TO FRIDAY

FAQ

  • What payment methods do you accept?

    Q. What payment methods do you accept?


    A. We accept the following payment methods:


    1. Credit Cards

    We accept Visa, MasterCard, JCB, Amex and Union Pay.


    2. Online Payment Systems

    We accept Paypal, Alipay and Tenpay.


    EXIMBAY PAYMENT METHODS : https://www.eximbay.com/methods/eximbay_method.do?pageGroup=MM0000001&pageType=M&m_root_seq=1100&m_mnu_seq=2000

  • The product I would like to order is out of stock, will it be back in stock?

    Q. The product I would like to order is out of stock, will it be back in stock?


    The stock situation for every product is different.

    If the estimated shipping date is not stated on the page of the product,

    please e-mail our team and we will provide you with more details regarding the stock situation of the product.

  • I need to change my order or shipping information.

    Q. I need to change my order or shipping information.


    A. If you need to change your order or shipping information,

    please leave us a message on our Message Board and tell us your ID and e-mail address.

    If you are a non-member, please tell us your e-mail address and quote your order number.

    One of our team members will get back to you as soon as possible.

  • Do you ship internationally? How long does it usually take for the parcel to arrive?

    Q. Do you ship internationally? How long does it usually take for the parcel to arrive?


    A. Yes, we do. We ship our eyewear worldwide via EMS. For the estimated delivery time, please refer to the table below:


    No.  Country 国家  Estimated Delivery Time 预估寄送时间

     1  Australia 澳大利亚  3 - 5 Business Days 3到5个工作天

     2  China 中国   3 - 5 Business Days 3到5个工作天

     3  France 法国   4 - 6 Business Days 4到6个工作天

     4  Hong Kong 香港  2 - 4 Business Days 2到4个工作天

     5  Japan 日本  2 - 4 Business Days 2到4个工作天

     6  Macau 澳門  3 - 5 Business Days 3到5个工作天

     7 Malaysia 马来西亚   3 - 5 Business Days 3到5个工作天

     8  Singapore 新加坡  1 - 3 Business Days 1到3个工作天

     9  Spain 西班牙  4 - 6 Business Days 4到6个工作天

     10  Thailand 泰国  2 - 4 Business Days 2到4个工作天

     11  United Kingdom 英国   4 - 6 Business Days 4到6个工作天

     12  United States 美国   4 - 6 Business Days 4到6个工作天

     13  Vietnam 越南  3 - 5 Business Days 3到5个工作天


    If your home country is not stated in the table above,

    please leave us a message or e-mail us and we will provide you with more details regarding your estimated delivery time.

    ship@muzik.co.kr // ship@stealer.co.kr

  • I received a wrong item. What do I do?

    Q. I received a wrong item. What do I do?


    A. We are sorry that you received a wrong item.

    Please leave us a message on the Message Board within seven days of receiving your order,

    and tell us your original order and which item(s) you have received instead.

    Please also include your ID (or order number) and your e-mail address.


    Please note that we will only be responsible for the delivery fees of exchange

    and returns in cases where MUZIK Co., Ltd is responsible for the incorrect delivery of the order.

  • What is your Exchange Policy?

    Q. What is your Exchange Policy?


    A. If you have changed your mind about your order and would like to exchange your product,

    please leave us a message on the Message Board and let us know within seven days of receiving your order.


    Please note that if you have changed your mind about your order,

    the customer is expected to bear all delivery fees

    and MUZIK Co., Ltd will not bear any delivery fees that occurs in any procedures of the exchange.

  • What is your Returns Policy?

    Q. What is your Returns Policy?


    A. If you have changed your mind about your order and would like a refund,

    please leave us a message on the Message Board and let us know within seven days of receiving your order.


    Please note that if you have changed your mind about your order,

    the customer is expected to bear all delivery fees

    and MUZIK Co., Ltd will not bear any delivery fees that occurs in any procedures of the refund.


  • I have trouble using the website.

    Q. I have trouble using the website.


    A. Please leave us a message on the Message Board and let us know the problems you encounter when using the website.

    We will get back to you as soon as we can.

  • I received a damaged or defected item. What do I do?

    Q. I received a damaged or defected item. What do I do?


    A. We are sorry that you received a damaged or defected item.

    Please leave us a message on the Message Board within seven days of receiving your order and tell us how the eyewear is damaged or defected.

    Please also include your ID (or order number) and your e-mail address. We will get back to you as soon as we can.


    Please note that we will only be responsible for the delivery fees of exchange and returns

    in cases where MUZIK Co., Ltd is responsible for the damage or defect in the product.

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